CEP designed a customized “Supervisory Skills Certification Program” for our leadership team. Their focus on practical skills and principles gave us the guidance we needed to move our team to higher levels of effectiveness and accountability. As a result, we removed production barriers that were holding us back and limiting our success.

Energizing, engaging, and “just what the doctor ordered”. I was amazed at how hungry our team was for skills and leadership principles that WORK. No nonsense and very practical training. We consider CEP a part of our team.

Wallace is a professional at his craft. He knows how to motivate business professionals. He is a great speaker and articulates the importance of strong customer service education & skills for a business to thrive and grow. He can identify areas for growth to help an organization get to the next level.

I had the opportunity to attend one of Wallace’s training sessions on Customer Service at a chamber event. I have to say Wallace kept my interest peaked through his stories of execution and how clients have benefited from taking on his programs. He offers a genuine fascination for defining solutions that an organization can take hold of and move forward with his guidance. If you need a different idea to resolve the same old business issue, best to ask Wallace to help you through it.