Design Your Organization’s Customer Service System
11/12/20 – 11/13/20
Recently, I was discussing customer service with a financial institution’s CEO. I asked her to rate their team’s performance providing experiences that develop long term customer loyalty. Her response was a bit humorous and startling: “Frequently we find excellent customer service is a Happy Accident dependent entirely on a team member’s personality. We need a consistent system.” Ms. M, CEO
Excellent Customer Service should not be a HAPPY ACCIDENT!!
This program guides your leadership team as they construct and implement a SIMPLE “customer service system” that is easily taught.
PROGRAM OBJECTIVE
Design your CS system: Identify desired CS principles and behaviors, teach and unite your team, implement your system, deliver EXCEPTIONAL service, and develop loyal customers.

Who Should Attend
- C-Level decision makers
- Core management / supervisors
- Business owners
- Key organizational leaders
Prior to program:
Participants will have simple prework.
Following program:
Integrate your new CS system into your team’s “daily routine” with CEP’s support.
High Level Curriculum Review
Trainers: Wallace Long, LCSW, BCD and Diana Patel, MBA
11/12/20 | COURSE INFO |
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8am – 8:15am | Check in, Coffee, Conversation |
8:15am – Noon | STEP ONE: The Foundation Defining Critical Customer Service Principles |
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Noon – 1:15pm | Lunch on your own |
1:15pm-4pm | STEP TWO: Designing Your System |
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11/13/20 | COURSE INFO |
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8am – Noon | STEP THREE: Implementation, Teaching Your Team, Accountability |
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This program can also be delivered internally in your organization. Call Diana Patel at (309) 264-1110 for details.
Registration Information & Payment Method
Phone registration: (309) 264-1110
Email registration forms to: diana@cepnetwork.com
Purchase Orders Accepted
Make checks payable to:
Continuing Education Productions, Inc., PO Box 383, St. Charles, IL 60174
Tax ID: 64-0844253
Classes conducted at:
Hyatt House | 210 W 22nd St. Oak Brook, IL 60523
Tuition: $895 includes TWO organizational leaders. CEP highly recommends sending two representatives.
Call Diana Patel at (309) 264-1110 for all program details.
Classes conducted at Hyatt House
210 W 22nd St., Oak Brook, IL 60523