Design Your Organization’s Customer Service System
11/12/20 – 11/13/20
Recently, I was discussing customer service with a financial institution’s CEO. I asked her to rate their team’s performance providing experiences that develop long term customer loyalty. Her response was a bit humorous and startling: “Frequently we find excellent customer service is a Happy Accident dependent entirely on a team member’s personality. We need a consistent system.” Ms. M, CEO
Excellent Customer Service should not be a HAPPY ACCIDENT!!
This program guides your leadership team as they construct and implement a SIMPLE “customer service system” that is easily taught.
Design your CS system: Identify desired CS principles and behaviors, teach and unite your team, implement your system, deliver EXCEPTIONAL service, and develop loyal customers.