Management Skills Certification Program – Chicago 2017-09-29T09:46:32+00:00
Management Skills Certification Program
Registration Countdown | Chicago

Management Skills Certification Program

Equip your team with the practical tools and management skill sets required to achieve your organization’s “Desired Results”.

7 Sessions; 4 Hours each = 28 hours of intense results driven programing. Certification program packages essential skills training into highly interactive modules. The curriculum for this 28-hour program was designed by a “task force” of business and organizational leaders from the Chicago Region.

Participant Certification: Program graduates will receive their “Management Skills Certification” certificate appropriate for inclusion in their “personal file”.

Personal Development Plan Participants will create a customized Personal Development Plan for implementation in their workplace.


Manager's team meeting

CEP’s unique ability to help us understand the principles that drive human behavior in our hospital environment and the practical skills that build effective teams & joint accountability is powerful. The payoff for us…teams achieving desired results & improved “customer satisfaction”, and increased revenue!!

Susan, RN, Merit Health

Concrete Practical Skills for Your Supervisors & Managers

These are just a few of core skills & critical issues this 28-hour certification program is designed to address.

  • Managing Difficult Employees

  • Developing Trust

  • Communication Skills

  • Building High Performance Teams

  • Difficult Conversations

  • Rewarding & Motivating

  • Mentoring & Teaching

  • Setting Limits

  • Joint Accountability

  • Leadership Principles

2017 Class Schedule & Program Content Classes run from 8am – 12pm Fridays

Oct. 27 Becoming the Manager “They” Fight to Keep:

  • Becoming a “Principle Driven Leader”
  • Leaving Some “People & Things” Behind
  • Redefining Your Role & Responsibilities
Nov. 3 The Power of Trust on Your Team

  • Why You Need It
  • How to Keep It
Nov. 10 Supervising Difficult Employees

  • “Harnessing Harmful” Workplace Behaviors
  • Conducting Difficult Conversations
  • Setting Boundaries & Limits
  • Confronting Collusion
Nov. 17 Core Supervisory Skills

  • Rewarding Your Team
  • Teacher vs “Teller”
  • Delegation, Goal Setting, Motivation
  • Planning & Decision Making
Dec. 1 Developing a Culture of Accountabilty

  • Becoming Proactive vs Reactive
  • Joint Accountability Principles
  • Creating an “Accountable Team” on Purpose
Dec. 8 Employee Engagement / Building Your Team

  • The Principles of Engagement: “How to Do It”
  • The Power of “Collaborative Groups”
  • What Your Team “Needs” From You
Dec. 15 Communicate “Like Your Life Depends on It”

  • Core Communication Skills
  • Communicating with Different Personalities
  • Do “They” Really Understand

My team was driving me nuts!! Employee conflicts, collusion, T&A issues, a bunch of stuff. My CEO hired CEP to help us develop our leadership skills. I discovered my team wasn’t the problem — I WAS. (I really knew I was not prepared to be a branch manager). CEP’s proven system of accountability, principles & leadership skills saved my life. Now I’m not afraid because I know what to do.

William, Bank VP

Registration Information & Payment Method

Phone registration: 708-665-8079

Fax registration forms to: 866-929-1217

Email registration forms to:

Purchase Orders Accepted

Tax ID: 64-0844253

Make checks payable to:
Continuing Education Productions, Inc.

Mailing Address:
Continuing Education Productions, Inc.
P.O. Box 383
St. Charles, IL 60174

Classes conducted at:
Doubletree Suites by Hilton Hotel & Conference Center
2111 Butterfield Rd.
Downers Grove, IL 60515

Registration Fees

  • $1,795 Individual Registration
  • $1,595 Three or more from the same organization
  • Special “In-House” Options at your facility available. Call 228-424-2956 for more information.

Space is limited. Reserve your seat today!

Download Registration Form
Register Online

Classes conducted at Doubletree Suites by Hilton Hotel & Conference Center
2111 Butterfield Rd, Downers Grove, IL 60515